Terms of Service

By using our website or purchasing a membership, you are subject to the following terms and conditions, as well our privacy policies. The use of we implies Wooden Jigsaw Puzzles Club LLC, established in 2020 in the State of California and later transferred to the State of Washington and subject to its laws. You may cancel your subscription at any time by notifiying us at help@woodenjigsawpuzzles.com. Cancellations that occur before we have shipped your first puzzle pack to you will receive a full refund. After we have shipped a first puzzle pack to you, memberships are not refundable. We reserve the right to cancel a subscription at any time, but if we do so, we will refund a proportional amount of the subscription fee corresponding to the cancelled time. We also reserve the right for any reason to increase or decrease the rate at which you get new packs, subject to a minimal service of one pack at a time as soon as we can source a pack from your wishlist. After your membership ends, you will have 30 days to return any outstanding packs using the normal return process via our website, or shipped directly to our home base at 2405 W. Sims Way, Port Townsend WA 98368. If all puzzles are not returned within 30 days, we reserve the right to charge you the current market rate to replace those puzzles. Memberships may be transferred at the request of a member, for any whole number of months left on the membership, to transfer a membership email us at help@woodenjigsawpuzzles.com. Members will be required to pay the ship-out fee for each pack sent to them, whether or not the pack has problems. We reserve the right to waive the ship-out fee for any reason. Members are identified by their email address, and we are not responsible for distinguishing a member from a third-party if that third-party contacts us via the email address of a member.

Questions? You can email us at help@woodenjigsawpuzzles.com, we usually respond within 8 hours, but sometimes we need a day to get back to you.

Brought to you by Wooden Jigsaw Puzzles Club LLC, established 2020.